21/05/2016, Planet Cruise,

is a travel company specializing in cruises.Several years ago just as Iglu,another travel firm, was taking over Planet Cruise,I booked a Christmas cruise with them. For personal reasons I cancelled the cruise at least two months before departure. P & O, the owner of that particular ship, behaved admirably, agreeing to transfer the £1,300 or so deposit I had paid, to another cruise.I phoned Planet Cruise and they said they would re-book when I had decided where to go, and transfer the money. When I phoned them back to actually book a new cruise, they denied they had ever made any such promise. I wrote to the chairman of Iglu.To date no response. P & O said as the P C were the deposit takers, any new bookings must be made through them.I lost a large amount of money. I would never ever touch Iglu or Planet Cruise with a barge pole now Utterly unprincipled. Why didn't I claim the loss of £1,300 through the insurance company? I did not think it was an honourable thing to do,as my reason for cancelling was private.